Barbara Khozam - Customer Service Expert, Author, Trainer
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Barbara Khozam on the cover of Small Business CEO Magazine
Read Barbara's cover story in the January 2012 issue of Small Business CEO magazine

Decreased turnover and increased employee engagement

Increase in customer loyalty and referrals

A closer “team like” environment and clarity of vision


 

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Why are audiences raving about Barbara Khozam’s customer service training programs?

  1. The messages are engaging, audience orientated, and custom tailored
  2. She creates lasting change, not just short term excitement
  3. Her trainings are packed with great “Take Away” value

About Barbara's Programs

Customer Service is no longer a department, it is a culture that provides the essential pulse for your business. Customer service training expert, Barbara Khozam, speaks to audiences world-wide performing “Bad Customer Service Exorcisms”. Today’s marketplace has shown us that having a mediocre customer service culture is a recipe for business extinction.

More than 35,000 people from 7 countries have been touched by Barbara’s entertaining, humorous, and informative messages. Health insurance companies, banking groups, credit unions, Fortune 500 companies, hospitals, business and trade associations, and small business groups have all raved about her “Edu-taining” style of speaking delivery.

Why BAD Customer Service??????

Barbara’s unique approach of sharing examples of what NOT to do creates a content rich, humor packed program where audiences discover strategies that they can put to use immediately. Through interactive exercises that are packed with value and humor, Barbara Khozam will share simple strategies that your audience can implement immediately to get lasting results.

Learn More About Barbara >

Barbara's Partial Client List

  • Accenture
  • Arizona Department of Gaming
  • Baxter Healthcare Corp.
  • Boeing
  • Dura Pharmaceuticals
  • Edwards AFB
  • eHealthInsurance
  • FBI
  • FEMA
  • GE Healthcare
  • General Petroleum
  • Hewlett Packard
  • Honeywell Learning Center
  • Kaiser Permanente
  • Murphy Broadcasting
  • Paiute Palace Casino
  • Quest Software, Inc.
  • RAND Corporation
  • SAIC
  • Social Security Administration
  • Taco Bell
  • Tucson Electric Power
  • University of Queensland, AUSTRALIA
  • VA Palo Alto Health Care System
  • Yahoo! Inc.

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