Customer Service is no longer a department, it is a culture that provides the essential pulse for your business. Customer service training expert, Barbara Khozam, speaks to audiences world-wide performing “Bad Customer Service Exorcisms”. Today’s marketplace has shown us that having a mediocre customer service culture is a recipe for business extinction.
More than 35,000 people from 7 countries have been touched by Barbara’s entertaining, humorous, and informative messages. Health insurance companies, banking groups, credit unions, Fortune 500 companies, hospitals, business and trade associations, and small business groups have all raved about her “Edu-taining” style of speaking delivery.
Why BAD Customer Service??????
Barbara’s unique approach of sharing examples of what NOT to do creates a content rich, humor packed program where audiences discover strategies that they can put to use immediately. Through interactive exercises that are packed with value and humor, Barbara Khozam will share simple strategies that your audience can implement immediately to get lasting results.
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