Success Store

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How Organizations Deliver BAD Customer Service (and Strategies that Turn it Around!)

By Barbara Khozam

$19.95 plus shipping

Today’s consumer views loyalty to a business as a fad, and they also expect everything and then some. The companies that are thriving (and will continue to thrive) deliver amazing customer experiences. Customer service isn’t just about being a department or a policy; it is about creating a culture where customers can’t wait to do business with you, and are excited to refer their friends to you as well. This book illustrates the ABSURDITY of terrible customer service and the simple steps necessary to improve nearly every customer experience.

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The Power of the Platform:
Speakers on Purpose

Co-Authored by Barbara Khozam

$29.95 plus shipping (price includes book and ebook)

The Power of the Platform delivers the brightest insights from today's leading motivators and personal development experts. Within this book you will discover the path to finding your purpose, how to overcome life's most difficult challenges, secrets to happiness and success, leadership and business skills, keys to effective communication....and more! Audiences listen intently to gain specialized knowledge, inspiration, and encouragement. Many of the world's finest keynote speakers have come together in one book to help you develop your own greatness.

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Executive Etiquette Power:
Top Experts Share What to Know to Advance
Your Career

Co-Authored by Barbara Khozam

$29.95 plus shipping (price includes book and ebook)

Executive Etiquette Power is the key ingredient to building confidence, getting your point across with finesse and making a great impression with your clients and colleagues. More professional savvy and sophistication are yours with these expert insights from the top executive etiquette experts in North America. With Executive Etiquette Power you will present your best every day and be ready to handle every situation with grace.